Technology Specialists

Voice
(260) 422-3979

Fax
(260) 422-5775

Street Address
1938 Inwood Drive
Fort Wayne, IN 46815-7111

Shipping/Receiving Address
1924 Inwood Drive
Fort Wayne, IN 46815

IT Service Saver Program

The Benefits are Obvious:

  • Avoid expensive repairs and recovery costs. Our network monitoring and maintenance service will save you money by preventing expensive network disasters from happening in the first place.
  • Experience faster performance, fewer “glitches”, and practically zero downtime. Some parts of your network will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
  • Feel as though you have an in-house IT department without the costs. As an ITSS client, you will have access to knowledgeable support staff that can be reached quickly should you have any kind of problem or question.
  • Receive substantial discounts on IT services that you are already purchasing. Most IT firms will charge you for every little thing they do: under one of our ITSS programs, you will have the option to pay one flat, affordable rate and receive all of the technical services you need. No hidden charges and no disclaimers.
  • Eliminate travel time and receive support faster. Our remote monitoring enables us to access and repair most network problems right from our office.
  • With ITSS you are able to budget for network support just like rent or insurance and avoid unexpected emergency costs.
  • Sleep easier knowing the “gremlins at the gate” are being watched and kept out of your network.
  • Safeguard your data. The data on your hard disk is always more important than the computer that houses it. If you rely on computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information. ITSS can help.
  • Stop annoying spam, pop-ups, and spyware from taking over your network.
  • Gain incredible peace of mind. As a business owner you already have enough to worry about. We will make sure everything pertaining to your network security and reliability is handled, so you don’t have to worry about it.

Frequently Asked Questions

If I sign up for this program, what is my commitment?
We request that clients sign up for a 12 month commitment.  This allows us to allocate the appropriate resources to your account; however, like all our agreements, you may also cancel at any time, without penalty, as long as you give us 30 days written notice.

Will you guarantee that I won't have any technical problems or downtime?
No, we cannot guarantee that you will never have any technical problems or downtime. NOBODY CAN.  We will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your network.  And, depending on the plan level you select, we will resolve your network problems without additional fees.

Can you manage my home office computers as well?
Absolutely. Just tell us and we will add your home computers to your support contract.

Do you offer a discount?
Yes.  Customers who sign up for one year of service and pre-pay the annual commitment will receive one month of service free

How often do you apply Microsoft Updates?
Machines are updated daily.

Do you automatically apply newly released Microsoft Patches?
No. When Microsoft releases a new patch, it is “pending approval” in our system. Patches are tested before approving them.

How does the ITSS Agent affect performance on my computer?
You will not see any performance reduction. The agent takes less than 5mb of memory.

Do I need to leave my computer on?
Yes. The computer needs to be on, but not logged in. During non-business hours patches and other maintenance is being run on the computer.

Click Here to see a glossary of Technology Terms that will better help you understand our IT Service Saver Program.

Communications and Procedures

Client agrees to comply with the following forms of communication and procedures to initiate a Service Request (SR):

  1. Email:  A user with a computer problem can email to initiate a Service Request.
  2. Telephone:  Calling us at (260) 422-3979 is always acceptable, but please understand that this method can sometimes result in the user being sent to Voice Mail.

Upon the use of any of the above methods, the initiation of a Service Request will subsequently be confirmed with the company-appointed Primary Contact as an approved request for billable service.

Please note:  A server or network down is of critical and primary concern, so these emergency calls will be taken at all times.  Please call immediately before attempting to remedy the situation yourself

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